Overall NPS
6.6
Target 9.0+ · gap -2.4
Detractor Rate
40%
2 detractors of 5 respondents
Promoter Rate
40%
2 promoters of 5 respondents
Service Breakdown
| Service | Responses | Avg Score | vs Target (9.0) | Status |
|---|
Promoter / Passive / Detractor
NPS by Service (Average Score)
NPS Responses Every surveyed client from the NPS tab — score, category & feedback. Filter by week (WIG), category, RM, or search
Category
Showing 0 of 0 responses
| WIG | Response Dates | Project # | Client |
Location | RM | Score | Category | Feedback |
Client Feedback Per-client NPS call log — filter by week (WIG), category, RM, or search names & comments
Category
Showing 0 of 0 clients
| WIG |
Date Called |
Project # |
Client |
Location |
RM |
Score |
Category |
Feedback |
NPS Pipeline Clients still to be called this period — 0 open. These count toward the response-rate denominator, so closing them lifts the rate.
| Project # | Client | Location | Phone |
Date of Calling | Project Type | RM |
Total Complaints
6
This period
Resolution Rate
17%
Target 100% <48h
High Risk
3
25% of portfolio
Click to filter
Medium Risk
6
50% of portfolio
Click to filter
Low Risk
2
17% of portfolio
Click to filter
Terminated
1
8% of portfolio
Click to filter
Filters Pick a week (WIG) to pull the projects to discuss in the meeting — or filter by risk, status, RM or country
Showing 12 of 12 projects
| WIG |
Project # |
Client |
Country |
RM |
Risk Level |
Status |
Risk Summary |
NPS |
Complaints |
Complaint Records & Actions
Click a card to expand · 0 entries
Showing all
Risk Distribution Click slice to filter
Top Issues by Risk Summary
